Customer Guarantee & Quality Assurance
Your Satisfaction is Our Promise – Comprehensive Protection for Your Investment
Our Commitment to Customer Satisfaction
At Go-Engines, we believe that your satisfaction is the foundation of our business. Our comprehensive customer guarantee program is designed to provide you with complete peace of mind when purchasing from us, whether you’re across town or across the globe.
We understand that purchasing engine components is a significant investment, and we stand behind every product we sell with robust guarantees and exceptional customer support.
Our Comprehensive Guarantee Program
Total Protection for Your Investment
Our guarantee program is among the most comprehensive in the industry, offering multiple layers of protection for your purchase. We’ve designed our policies to be clear, fair, and focused on your complete satisfaction.
Product Warranty
Protection against defects in materials and workmanship for specified periods
- New engines: 24 months
- Reconditioned units: 12 months
- Components: 12 months
Fitment Guarantee
Assurance that your part will fit correctly or we’ll make it right
- Compatibility verification
- Alternative sourcing if needed
- Return shipping coverage
Performance Guarantee
Confidence that your product will perform as specified
- Performance testing documentation
- Technical specifications matching
- Performance issue resolution
Global Claim Process
We’ve streamlined our guarantee claim process to be efficient and hassle-free, regardless of your location. Our dedicated support team handles all claims with urgency and professionalism.
Initial Contact
Reach out to our support team via phone, email, or WhatsApp
Assessment
Our technicians will guide you through diagnostic steps
Resolution
We determine the best solution for your situation
Implementation
We expedite replacement parts or arrange for service
Quality Assurance Processes
Rigorous Testing Standards
Our quality assurance processes are designed to prevent issues before they occur. Every product in our inventory undergoes meticulous testing and verification to ensure it meets our exacting standards.
| Testing Phase | Process | Quality Standard |
|---|---|---|
| Incoming Inspection | Verification of all received components and systems | 100% of incoming products |
| Performance Testing | Operational testing under simulated conditions | All engines and major components |
| Dimensional Verification | Precision measurement of critical dimensions | Key components only |
| Final Quality Control | Comprehensive pre-shipment inspection | 100% of outgoing products |
Continuous Improvement
We’re committed to continuously improving our processes based on customer feedback and technological advancements. Our quality management system is certified to international standards, and we regularly review our procedures to identify opportunities for enhancement.
- Monthly quality review meetings with technical staff
- Quarterly supplier performance evaluations
- Biannual process audits by external consultants
- Annual review of testing protocols and equipment
- Ongoing training and certification for quality staff
Global Support Network
Worldwide Assistance
Our commitment to customer satisfaction extends across borders. We’ve established a network of support services to ensure that regardless of your location, you have access to timely assistance and expertise.
International Warranty Honor
Our guarantees are honored worldwide through our partner network
- Global service partners
- Local language support
- Regional shipping hubs
Seamless Returns Process
Streamlined returns for international customers with minimal hassle
- Pre-paid return labels
- Customs documentation assistance
- Dedicated returns coordinator
Advanced Replacement
In many cases, we ship replacements before receiving returns
- Reduced downtime
- Priority processing
- Expedited shipping options
Customer Experiences
When I had an issue with my engine, Go-Engines handled it professionally and quickly. They shipped a replacement before I even returned the original, minimizing my downtime.
Their international warranty process was seamless. The local service partner they connected me with handled everything professionally.
I appreciate that they stand behind their products. When a component failed prematurely, they not only replaced it but also covered the installation labor at my local shop.
Our Customer Commitment
Beyond the Warranty Document
Our commitment to customer satisfaction extends beyond the written terms of our warranties. We believe in doing what’s right for our customers, even in situations that might not be strictly covered by our formal policies.
- Goodwill gestures for exceptional circumstances
- Technical support beyond the warranty period
- Assistance with sourcing compatible components
- Advice on installation and maintenance best practices
- Proactive notification of product updates or recalls
Transparent Policies
We believe in complete transparency regarding our policies and procedures. There are no hidden clauses or surprise fees in our guarantee program.
- Clear, easy-to-understand warranty terms
- No hidden fees or charges for guarantee claims
- Upfront information about coverage limitations
- Accessible policy documents in multiple languages
- Direct access to guarantee specialists
Contact Our Guarantee Specialists
Our dedicated guarantee team is ready to assist you with any questions about our policies or to help you initiate a claim.
Our guarantee support team is available Monday-Friday, 7:00 AM to 7:00 PM SAST | Saturday, 9:00 AM to 2:00 PM SAST